Plans
Pay for the complaints you handle, not for seats.
Every plan includes the whole of Casebriar. Pay as you go if complaints are rare, or take a monthly plan if they arrive every week.
Pay as you go
For agencies that get a few complaints a year. Pay for each complaint when it arrives.
£15 per complaint
- No monthly fee
- Buy complaints as you need them
- Move to a monthly plan any time
Starter
Most agenciesFor a single office handling a complaint or so a week.
£49 a month
- 5 complaints a month
- Extra complaints £15 each
- Change or cancel any time
Agency
For busier agencies and teams sharing the work.
£99 a month
- 15 complaints a month
- Extra complaints £15 each
- Change or cancel any time
Included on every plan
- Each complaint split into the separate issues it raises
- Legal points checked against the current law on legislation.gov.uk
- The records to check for each issue, and documents you add read for you
- An acknowledgement and a reply drafted from your decisions, in your style
- Your whole team, with no charge per user
How it works
A complaint is counted once, when Casebriar first analyses it. Drafting the reply, adding records and documents, and running it again are all included.
Monthly plans renew each month until you cancel, which you can do at any time from Billing; the plan runs to the end of the month you've paid for. Unused monthly complaints don't carry over. Complaints you buy on pay as you go don't expire.
Payments are handled by Stripe; Casebriar never sees or stores your card details. Casebriar covers properties in England and isn't legal advice: a person makes every decision.